Thanking people
I may be a curmudgeon, but I also believe that it’s important to thank people for the work they do. Even when I’m sending a rant to someone, I’ll try my best to acknowledge the important difference I know that they make [1]. I’m not sure that the acknowledgments make a difference, particularly when I’m in full rant mode, but I consider it important to include them [2].
I also try to make sure to say Thank you
at a lot of other times,
because I really am thankful that the work people do. I say Thank you
when I know that someone has gone beyond what is expected. I say Thank
you
when I know someone has had to deal with a troubling situation.
And I say Thank you
just because I find that I’m thankful.
I’ve never thought that the thank you
s make much of a difference.
But a few recent experiences suggest otherwise.
At a recent conference, I was talking to one of the leaders of
the organization. I said something like I know that you get a lot
of complaints. I just want you to know that you make an incredibly
positive difference for our organization [3]. Thank you. [4]
They seemed
very surprised to hear a thank you. I don’t think they hear it much.
They should.
In another meeting at the conference, someone brought up an email that
I’d sent to them. I have no memory of what the email was about, but it
was one in which I said something like I know that the work is hard;
THANK YOU for taking on this important role.
Why did they bring it up
when we were chatting informally? Apparently, it made a difference.
A few weeks ago, I was at the Posse Plus Retreat. At
our last sit-down meal, one of the Posse leaders stood up and said, Can we
thank the servers for their hard work for us.
And so we did. A bit later,
one of the servers stopped by my table to say how much that meant; it seems
that they work hard and rarely get acknowledged.
I’m glad that in all these cases, the thanks
made a positive difference.
But I’m also sad that it did, because it suggests that these people are not
thanked nearly enough.
So, dear reader, I ask a favor of you. When you know that someone has made
a positive difference to something you value … When you see someone taking
on a difficult role … When someone’s work makes your experience better …
Please take the time to acknowledge their contribution and say Thank you
.
But please mean it when you say it. So please also pay attention to the things
that people around you do.
Thanks!
[1] In most cases, even when I think people make bad decisions, I respect the broader positive contributions they make.
[2] Admittedly, I don’t always include them when I’m in full rant
mode.
[3] They do.
[4] I may also have interjected, You also have to deal with me and cover for my
mistakes.
I’m very thankful that this person does both things.
Version 1.0 of 2018-03-01.